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PLACING AN ORDER Online Orders: Secure online ordering is available 24/7 at www.cabinetparts.com (please see Online Discounts below) Weekends & Holidays “ Orders will be processed the first business day following and generally ship either the same or one day after. The 2PM Rule: Orders placed or received after 2:00 p.m. EST will generally be processed the NEXT business day. Most orders are then shipped within 24 hours afterwards. Our customer service department is available to take phone orders Monday-Friday 8:00 a.m. -5:00 p.m. EST. Contact 1-800- 857-8721 (please watch for Online Discounts) Most orders are shipped within 24 hours after processing Urgent Overnight Orders: If you have an urgent situation that requires next day arrival, please be sure to contact us by phone or email to make absolutely certain your order can be fulfilled within your time constraint. Your satisfaction is important to us; if it's really critical please let us know. Payment Methods We accept payment using MasterCard, Visa, American Express and Discover Card. If you do not wish to send your credit card information over the Internet, you can do one of the following:
To establish an ongoing corporate relationship, please contact our service department and ask for the credit department. We are required by law to collect sales tax on all orders being shipped to locations within the state of Florida. Sales tax is calculated on the merchandise and handling charge total. Tax Exempt Customers please read the section below for information on how to properly declare your tax exemption. We do not collect sales tax on orders shipped to other states. However, you may be responsible for paying a sales/use tax to your state and/or local taxing authority on orders shipped to you in your state. The correct sales tax will be calculated when your order is processed. Tax exempt customers may place their orders with us by Internet. However, if you are a Florida resident, internet orders will automatically show tax at the time the order is placed. We will not collect sales tax if, prior to when we process the Internet order internally, we receive a SIGNED Tax Exempt Certificate (NOT A COPY OF A LICENSE) in which you attest to the fact that you are a tax exempt organization and you are not required to pay tax on the items purchased. Please make sure you include your tax exempt customer number on the Tax Exemption Certificate. You can send us the Tax Exempt Certificate by fax at 1-954-977-3006. If you need further assistance, please e-mail us at Customer Service or call 1-800-857-8721. If you have placed an order already please be sure to provide the order acknowledgment number. We will always collect sales tax on qualifying orders if we do not receive a SIGNED Tax Exemption Certificate before we process the order. Sorry but we are unable to refund sales tax once it has been collected and processed. Special Policy Items We have many items on our web site that are shipped directly from the manufacturer saving you time and money. These items are subject to the applicable manufacturer's terms, conditions and specific lead times. Special Policy items are identified on the product details page. Please click on the Special Policy Notice link to view specific information for that product and manufacturer. If you are unsure of the specific terms and conditions that are associated with any special policy item please email our customer service department at Websales@cabinetparts.com , or call us at (800) 857-8721 Special Order Items All special orders are subject to the applicable terms, conditions and specific lead times. These items are non-cancelable and non-returnable in most cases. Special order items are identified on the product detail page. If you are unsure of the specific terms and conditions that are associated with any special order item please email our customer service department at Websales@cabinetparts.com , or call us at (800) 857-8721 Laminates The special policy notice for Laminates is identified on the product details page. Please click on the Special Policy Notice link to view specific information for that product and manufacturer. If you are unsure of the specific terms and conditions that are associated with any special policy item please email our customer service department at Websales@cabinetparts.com , or call us at (800) 857-8721 Pictorial and typographical errors are subject to correction by our staff when orders are placed and identified. In the event this ever happens, our apologies for any inconvenience. Shipping Estimated Shipping Costs: The CabinetParts.com Shipping Cost Estimator uses the latest and best information available and we work diligently to ensure these estimates are as accurate as possible. To obtain a shipping cost estimate for merchandise in your cart at any time, simply click view cart¯, enter your zip code, and select the level of delivery service you wish. All estimated shipping charges are estimates and subject to change prior to final shipment if necessary. This is the most common and least expensive way we can ship your order. These orders will be shipped via U.S. mail (parcel post or priority), Fed Ex or UPS ground service depending on shipping location and your zip code. Most orders are processed and shipped within 48 hours and standard ground delivery service will generally arrive from 2-5 business days after shipment depending upon your location and the carrier. Alaska, Hawaii & Puerto Rico For customers outside the USA contiguous 48 states: To avoid excessive complications, we do not ship partial orders to Alaska, Hawaii, Puerto Rico, the Virgin Islands, Guam, or to our international customers. All ordered items will be in stock before the order is shipped. To request other arrangements, please contact Customer Service. We provide the following shipping options into Canada
Estimated shipping costs are calculated based on your postal code, weight, size and choice of service. CabinetParts welcomes international customers and ships worldwide. International customers will find both currency exchange and international shipping and handling cost estimate functions within the shopping cart. When viewing the cart, use the Get Shipping Estimate¯ option. Shipping estimates are calculated based on your own Country and postal Code using the most current information available to us. Shipments costs are typically calculated using International Economy or Priority Services depending on your selection. Note: To avoid excessive complications, we do not ship partial orders to our international customers. All ordered items will be in stock before the order is shipped. To request other arrangements, please contact Customer Service. International Custom Duties Customers will be required to pay customs duty fees (if applicable) associated with shipments into their respective country of residence at the courier's request at time of delivery. Cabinetparts.com does not include these fees in our shipping estimates and has no control over duties and fees. Please be certain to check your local custom duties fee schedule for questions regarding these costs. Priority and Next Day Delivery Options (within the US) Express Saver Delivery Shipped via FedEx or UPS, and delivered the 3rd regular business day after the order is shipped. Orders placed or received after 2:00 p.m. EST will not be processed until the next regular business day. Express Saver delivery is in 3 regular business days to most areas by 4:30 p.m. and 7:00 p.m. to residences. 2nd Day Delivery Shipped via FedEx or UPS, and delivered the second regular business day after the order is shipped. Orders placed or received after 2:00 p.m. EST will be processed the next regular business day. 2 Day delivery is in 2 regular business days to most areas by 4:30 p.m. and 7:00 p.m. to residences. Standard Next Day & Priority Next Day Delivery Orders received prior to 2pm EST will generally be processed the same day and unless special arrangements are made will generally ship the following day via FedEx or UPS Express. If you need an emergency overnight shipment made the very same day, please call our customer service department prior to 2pm. Orders placed or received after 2:00 p.m. EST will generally be processed the next regular business day and shipped 24 hours later. Standard Overnight delivery will arrive the next business day (Mon-Fri) after the shipment is made. Delivery is by 3:00 p.m. to most U.S. addresses; by 4:30 p.m. to rural areas. Please note: Standard Overnight Delivery service applies to the USA contiguous 48 states and is not available to Alaska, Hawaii,Puerto Rico or for shipments outside the United States
Oversized/Heavy Items Items weighing more than 100 lbs, or of an unusual size or shape, will be shipped by common carrier. These items are identified and associated costs are included in the estimated Shipping and Handling charges calculated in the shopping cart. These charges are for standard commercial delivery. If the shipment is to a residence or if lift gate service is required, additional fees may be charged by the freight company. Please note: Commercial drivers do not take the item off the truck. Although many drivers are willing to help, unloading a commercial truck becomes your responsibility. Inspection & Acceptance It is always good practice to inspect your shipment to assure no damage has occurred in transit Damage Claims: Claims for damaged or missing items must be reported within 2 business days of delivery Fed Ex and UPS: In the event of transit damage please contact our service department immediately. Claims for damage will be filed to us on your behalf. Common Carrier Truck Shipments: Be sure to inspect your shipment at the time of delivery before signing acceptance on the bill of lading. Damages incurred during truck shipment are the liability of the carrier as long as you have identified the issue when accepting the shipment. In the event of damage contact our customer service department immediately.
Special Note regarding Laminate Shipments: We successfully ship laminates across the country every day. Our roll and pack process, with our specialty laminate shipping carton, provides excellent protection. But please ..inspect your laminate as soon as it arrives. Occasionally minor cracks or breaks along the edges can appear as a result of freight handling. This is not unusual and generally will not result in a problem for you. However if the damage is more substantial and you are not capable of receiving the proper yield you require please contact our customer service department at 800 857 8721 immediately to arrange for a replacement shipment. Please be prepared to provide the following information:
In most cases, replacement orders can be sent out within 48 hours
Delivery & Order Tracking Product Availability - Partial & Back Orders Occasionally, an item can be temporarily out of stock at the shipping location closest to you. When this happens we first attempt to re-route your entire order to another CabinetParts shipping location. In the event this is not possible we will break your order into parts and ship from more than one location, at our added expense, to ensure you receive the product you ordered as fast as possible. If an item is temporarily out of stock at all locations, and there will be an extended delay, you will be notified soon as possible by e-mail and/or phone. If you ordered numerous items we often ship the balance of your order and put the out-of-stock item on back order. We notify you of the item on back order with the approximate date it is expected to ship. A back ordered item will automatically be sent to you when it is back in stock. If a backorder causes your order to be sent in multiple shipments CabinetParts will cover the cost of the additional shipments based on standard ground delivery shipping. Premium expedited delivery costs remains the responsibility of the customer. We apologize for any inconvenience a back order may cause. For customers outside the USA contiguous 48 states: To avoid excessive complications, we do not ship partial orders to Alaska, Hawaii, Puerto Rico, the Virgin Islands, Guam, or to our international customers. All ordered items will be in stock before the order is shipped. To request other arrangements, please contact Customer Service. Discontinued Items While we try very hard to keep our product offering as up-to-date as possible, occasionally an item you order may become discontinued. In this unlikely event, we will notify you and let you know if there are any recommended replacement items. Special Order Items All special orders are subject to the applicable manufacturer's terms, conditions and specific lead times. In most cases special orders are non-cancelable and non-returnable. Special order items are identified on the product detail page. Look for the tab marked Policy¯ where special terms and conditions will be provided. If you are unsure of the specific terms and conditions that are associated with any special order item please email our customer service department, or call 1(800) 857-8721.
Checking On the Status of Your Order A shipping confirmation will be e-mailed to you when your order is shipped along with tracking information if applicable.
We want you to be satisfied with every product we sell and we stand behind them 100%. We understand that on occasion there can be a problem, the incorrect part was ordered or shipped, or you may simply change your mind on a purchase and wish to exchange or return it. If for any reason you are not satisfied, you may return any normally stocked item anytime within 30 days of shipment and we will gladly replace it, give you credit, or refund what you paid for it. Some decorative, unique items, manufacturer direct drop-ships, and all special order items are subject to special conditions including a restocking fee of up to 25% depending upon the terms of the manufacturer. Please note special conditions when applicable. Upon receipt of your order, please check to make sure all contents are included and no damage has occurred in transit. We are happy to accept back any standard product that is returned within 30 days from the date of delivery as long as it is unused and in re-saleable condition. Please do not return products without first obtaining return shipment instructions from our service department as some of our locations do not handle returns. Please see (How to return an item). Any item that has been used, is missing parts or damaged may be refused for credit and could be subject to a restocking fee if applicable. Option 1: Speedy Exchange If you need to exchange something quickly our fastest option is our Speedy Exchange. Simply email us or call 1-800-857-8721, M-F 8am-5pm EST and request a Speedy Exchange. We'll first ask you for some information and give you a unique return ID number for the item(s) to be returned. We then ask you to identify the new item(s) you want, which can often ship the next day. We will need to charge you for the new item(s) shipped in this option, but once we receive your return we'll promptly credit you the cost of the original item (s); less original Shipping & Handling (unless we shipped you the wrong part¦of course) Option 2: Traditional Exchange If a speedy exchange is not necessary, you can follow the traditional exchange process. Simply follow the instructions provided under How to return an item¯ Items Shipped Directly from Manufacturer In the case of items shipped direct to you by a manufacturer, please be absolutely sure to contact us and receive return shipping instructions as described in (how to return an item). Items sent back to a manufacturer without prior arrangements will surely be lost or refused. Items drop shipped directly from a manufacturer may also be subject to restocking fees that vary by manufacturer, if not defective. Please see the tab entitled Policy¯ on each product detail page for specific details regarding terms and conditions related to that item. You are responsible for return shipping charges. Please be sure returns are sent postage/fee prepaid as COD returns will not be accepted. Any item missing parts or broken may be refused for replacement or credit Custom & Special Orders All custom & special orders are subject to the applicable manufacturer's terms, conditions and specific lead times. These items are non-cancelable and non-returnable in most cases. Special order items are identified on the product page. Please see the tab entitled Policy¯ on each product detail page for specific details regarding terms and conditions related to that item. If you are unsure of the specific terms and conditions that are associated with any special or custom order item please email our customer service department, or call 1(800) 857-8721. CUSTOM orders are NOT returnable. No Exceptions. If you are not satisfied with your laminate purchase you may return it for up to 30 days from the original purchase date*. All returns are subject to a 25% restocking fee. (See notes below***). You must contact cabinetparts.com at 800-857-8721 for pre-authorization. Credit will not be issued for any product returned without pre-authorization. Laminate being returned must be shipped in original packaging and arrive in clean resalable condition. Customer is responsible for return shipping costs. The purchase of insurance is advisable when returning laminate. You have 15 days to return laminate after return authorization (RMA) has been obtained. Credit will be issued upon successful acceptance of returned product by the manufacturer. *** Occasionally it may be necessary for a laminate order to be produced by the laminate manufacturer. In this case it becomes necessary to qualify this order as a special order and the product would be non-cancelable and non-returnable. Cabinetparts.com will notify customer at time of processing of this circumstance.*** How to Return an Item
Have more questions regarding Exchanges or Returns? Need additional assistance? Email us at www.cabinetparts.com/contact/ or or call us at 800-857-8721 M-F 8am-5pm EST Return Policy for Wilsonart and Nevamar Laminates All Non-Warranty returns or exchanges are subject to a 25% restocking fee. (See note below*). You have 15 days to return laminate after return authorization (RMA) has been obtained. *Occasionally it may be necessary for a laminate order to be produced by the laminate manufacturer. Registration Forms: Our site's registration form requires users to give us contact information (like their name, email, and postal address). Contact information from the registration forms is used to ship purchases and information about our company. The customers contact information is also used to get in touch with the customer when necessary (i.e incorrect shipping/billing information). Order Forms: Our site uses an order form for customers to request information, products, and services. We collect contact information (like their email address), and financial information (like their account or credit card numbers). Contact information from the order forms is used to get in touch with the visitor when necessary as noted above. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected is used to bill the user for products and services. External Links: This site may contain links to other sites. Cabinetparts.com is not responsible for the privacy practices or the content of such Web sites. Your Information: We will never sell nor share your information with anyone. Public Forums: This site makes chat rooms, forums, message boards, and/or news groups available to its users. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information. Security: This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. Cabinetparts.com believes security is the most important issue we face today and we go to great lengths to insure all information is handled securely. All order forms and all your details are encrypted and sent to us safely using SSL technology - the world's security standard for electronic commerce. Choice/Opt-Out: Although our policy is to publish any promotions on the Web site, occasionally we will contact our customers through Email. Our site provides users the opportunity to opt-out of receiving promotional/marketing information from us. To opt-out of future marketing promotions please click here to contact us. If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact: Please contact us | |||||||||||||||||
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