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I recently ordered a set of hinges from cabinetparts.com for a project in my home. I ordered these hinges and found that they where 1/16 inch off in size from the original hinges and would not work for my cabinets. I contacted cabinetparts.com and received approval for the return. I shipped them and found that they charged a 20% plus restocking fee on my return even though the merchandise was unused, unopened (with the exception of one hinge package used for measuring), and not a special order item. I'm confused why they would charge a restocking fee for this situation. I guess they charge a restocking fee regardless of the situation (and the condition of the merchandise), so keep this in consideration before placing an order with them especially if you have any questions of product sizing.
The hinges came just as ordered and installed just as promised. But my older cabinet doors were not perfect and the reveals varied along the edges. I can't blame the hinges for this one--I should have sprung for new doors. Also I recommend using a self-centering bit when installing these hinges--definitely worth it.
Correct parts arrive fast
Purchase went smooth and product was as expected.
Quality product ! Heavy duty and well made.
I ordered on a Monday and received in the same week.
I received my order confirmation promptly, received my order on time, the product was packaged adequately, the price was good. I am satisfied.