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I recently ordered a set of hinges from cabinetparts.com for a project in my home. I ordered these hinges and found that they where 1/16 inch off in size from the original hinges and would not work for my cabinets. I contacted cabinetparts.com and received approval for the return. I shipped them and found that they charged a 20% plus restocking fee on my return even though the merchandise was unused, unopened (with the exception of one hinge package used for measuring), and not a special order item. I'm confused why they would charge a restocking fee for this situation. I guess they charge a restocking fee regardless of the situation (and the condition of the merchandise), so keep this in consideration before placing an order with them especially if you have any questions of product sizing.
The hinges came just as ordered and installed just as promised. But my older cabinet doors were not perfect and the reveals varied along the edges. I can't blame the hinges for this one--I should have sprung for new doors. Also I recommend using a self-centering bit when installing these hinges--definitely worth it.
Their technical staff was extremely helpful with informing us on how to install the product. However, we haven't installed it yet.
Fast and accurate service. Thanks!
The package arrived much faster than I would expect. Everything was intact and in perfect condition. I would recommend to deal with the CabinetParts.com to everybody.
Always great service.
Easy to use website led me directly to the part I needed. Parts were shipped out next day. This is the second time I have ordered from them, and I will continue to order from them in the future.