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Bought some crappy ones from the Home Depot and had to return them. Customer service at Cabinet Parts put the right parts in my hand and got them too me in a timely manner.
Communicated with cabinetparts via online chat & sent email with pictures as requested. I explained goal was to replace existing hinges with hinges that would close slowly but not slam. The personnel from cabinetparts responded back with the info on what I needed to order. I ordered 2 hinges to test before placing a large order. Hinges arrived as advertised however, they did not work properly as they allowed my cabinet to slam shut. I called customer service to explain the situation and I was immediately put on the defense by an employee that felt it necessary to justify that they had shipped the right part according to their text records…WOW! I am an average consumer and I’ve NEVER ordered parts for a cabinet, to be treated as if I was an idiot and with a condescending tone is just a little more than I bargained for. I’ll keep the wrong hinges and toss them in the trash. You can forget about me ordering replacement parts from your company. Very poor experience and would not recommend others do business with you.
The package arrived much faster than I would expect. Everything was intact and in perfect condition. I would recommend to deal with the CabinetParts.com to everybody.
Always great service.
Easy to use website led me directly to the part I needed. Parts were shipped out next day. This is the second time I have ordered from them, and I will continue to order from them in the future.
I haven't actually installed the product yet to see if it works well. It looks like it will though
Excellent advice and service, and their price and selection were excellent as well.