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Communicated with cabinetparts via online chat & sent email with pictures as requested. I explained goal was to replace existing hinges with hinges that would close slowly but not slam. The personnel from cabinetparts responded back with the info on what I needed to order. I ordered 2 hinges to test before placing a large order. Hinges arrived as advertised however, they did not work properly as they allowed my cabinet to slam shut. I called customer service to explain the situation and I was immediately put on the defense by an employee that felt it necessary to justify that they had shipped the right part according to their text records…WOW! I am an average consumer and I’ve NEVER ordered parts for a cabinet, to be treated as if I was an idiot and with a condescending tone is just a little more than I bargained for. I’ll keep the wrong hinges and toss them in the trash. You can forget about me ordering replacement parts from your company. Very poor experience and would not recommend others do business with you.
I just finished installing the cabinet hinges you helped me purchase based on a photo of a 25 year old hinge from my house. It fit exactly! The hinge had been updated with a different connector, but everything fit -- screw holes, offsets, inset hole in the door, etc. Another vendor had recommended a part that wouldn't have worked. You guys were perfect!
Parts arrived ahead of time USPS ground.
The product is extremely well made and definitely will hold our new video projector. One suggestion: I had to drill a couple of holes on one side. Seems it would not hurt to just have holes on both sides.
Found what I was looking for, placed an order and received the product. It was the very product I wanted, arrived in a few days. It was very simple and easy, unlike some of the places that I order from.
store had a very helpful feature that allowed me to take a picture of a key piece with some measurements which allowed them to recommend the correct replacement part. This was very helpful as it wasn't immediately obvious.
Order was completed in a timely manner.