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I emailed your company a couple of times stating I was having trouble placing an order online. The answer I got was NO its fine, it is a problem on your end. I felt very put off and uncared for. When I did place the order it came very timely, however it was not a direct replacement as I was lead to believe. I called and was told I had to drill new holes- sorry. Not exactly what I call customer service. Buyer beware.
Seems to be a variation in the soft close feature in this product. It is really apparent on the larger doors. I had to swap out several pairs between doors of different sizes to get the feature to work. Overall though I did like the quality. I really loved the Vixx bit to drill a starter hole made the operation really easy.
I emailed for customer support and they made sure I ordered the right thing and advised on installation. Very good experience.
Just as described. Excellent quality.
Cuts service helped order the right part!
Easy to make the purchase and it shipped out fast.
I ordered the wrong hinges and customer service canceled my order with no problem,I then ordered the right hinges from the same company.The hinges were well packaged and arrived on time.