Frequently Asked Questions (FAQ)

1) Which brands of hinges do you carry?

2) Is this item in stock?

Most items listed on our web site ship within 24 hours. Some items are special order and take up to 10-15 business days to arrive.
We can not guarantee when special orders will arrive or ship. We will inform you if there is going to be a delay in shipping your order.
If you order before 2:00pm EST chances are your order will ship that same day.
You can call us at 800-857-8721 to check on the availability of any item.

3) Is there a minimum order?

No. You are welcome to order as many or as few as you like. If your order is under $6.00 there is a $ 2.50 small order fee in addition to the shipping and handling charges.

4) What are my shipping options?

We ship with USPS and FEDEX ground whenever possible. We can also ship FEDEX Standard Overnight , FEDEX 2-day and FEDEX 3-day. You decide. Each method has its own shipping cost. Shipping charges will be calculated when you order.

5) What credit cards do you accept?

6) Can I pay with a check or money order?

Yes you may mail us a check or money order. However this will delay your order until your check is received. Please contact us.

7) Do I pay sales tax on the items I ordered?

8) I live outside the United States . Will you ship to me?

Yes. We ship world-wide via USPS or FEDEX. Orders to Canada , Alaska , Puerto Rico, and Hawaii are calculated online. All other destinations will be calculated upon your completed and received order. We will then contact you via email with the shipping cost.

9) What I ordered doesn't work. How do I return it?

10) Is your site hacker safe?

11) Do you have a catalog?

No, we do not publish a printed catalog. As an internet distributor, our web site serves as our full color catalog. We put all our efforts into continuously trying to make the Cabinetparts.com web site as good as possible. Besides, we think paper catalogs often needlessly consume trees that could better serve us in other ways. It also saves money and resources, which we are able to pass on in the form of lower prices. All products are listed on-line. If you do not see what you need, please call us at 800 857 8721 .

12) Do you have good customer support?

We like to think our customer service reps are some of the best in the business. Our founder was a cabinetmaker by trade for many years and some of our reps have worked in the trade for over a decade. They are knowledgeable about our products and receive regular updated training. If you have questions about any item we carry, give us a call and we will help you make an informed decision.
Our number is 800-857-8721

13) What do you mean when you ask “What is the overlay?” and “What is the degree of opening?”

Overlay refers to the amount that your door overlaps the face of the cabinet on the hinge side only.
Degree of opening is the distance your door opens past the 90* mark.

14) Why can't I just put any hinge or base plate on my cabinet?

For the same reason you can't just put any carburetor in a car. There are several different manufacturers. Each one has its own drill patterns and distances. Most times they are not compatible with other companies. It is best to stay with the company that you have. Baseplates are used to attach your hinge to the cabinet. They vary in height. The thicker the plate, the less amount of overlay you will have. Some companies have as many as 30 different plates to choose from. If you are not sure what you have, you should give us a call and we will help you make an informed decision.
Our number is 800-857-8721 .

15) How do I pick a drawer slide for my cabinet?

This is a tricky one. If you have a slide that has an item number imprinted on it, you can use that number to help you choose. If you do not have an item number to look at or if you are working with new construction and drawer boxes, you should give us a call. We carry several different manufacturers of drawer slides. We carry Blum, Accuride, KV and several economy slide choices.
All have different applications and can get quite complicated to choose if you do not know what you are looking at. Our customer service reps will gladly help with any questions.
Our number is 800-857-8721 .

16) How do I adjust my hinge?

You can download the PDF files on cabinetparts.com. There are files for each manufacturer. They explain how to install and adjust your hinges.
If you still have questions, give our customer support a call and they will answer any questions.
Our number is 800-857-8721 .

17) Can you accommodate large orders?

We have several shipping centers and we make every effort to have all items readily available. We accommodate any size order. Large orders will take a little longer to fill. That being said, no order is too big!

18) I am looking for decorative hardware, do you sell knobs and handles?

Yes we do. We sell Amerock, Fennel, Berenson, and Sugatsune decorative hardware. We are always adding lines, so check back frequently.

19) Do you sell laminates?

Yes, we do. We carry plastic laminates from Wilsonart and Nevamar, and wood veneers from Flexible Materials.