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The product I received was well made - it just did not go with the slides I ordered. I ordered these sockets based on the recommendation of the web site but found that the slides I had chosen did not fit these. I would have much rather had slides that could use these sockets, but I was able to rig a solution.The moral of the story is, don't believe the web site recommendations. Investigate carefully before you order your slides and any auxiliary mounting hardware.
I ordered, then got the parts three days later, as ordered. Seamless.
Both orders went smoothly. Had to return my first order and reorder because of my error. No hassle on the return process. My only complaint is they received my return a week ago and I haven't received a refund yet. Seems a lil slow.
They are fabulous people.
I've been looking for replacement hinges for my kitchen cabinets for two years. I sent Doug 5-6 different pictures of my hinges and he pick out one that worked perfectly in just a few hours. Great service and expertize!!