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Product works fine, replaced the old previous model without issues.However, the parts were not in stock and I had signed up for expedited delivery which makes no sense paying extra. It would have be good PR to give me the opportunity to change the delivery options once you found out the part was not in stock. Better still the website should have told me it was out of stck at the point of ordering
I ordered, then got the parts three days later, as ordered. Seamless.
Both orders went smoothly. Had to return my first order and reorder because of my error. No hassle on the return process. My only complaint is they received my return a week ago and I haven't received a refund yet. Seems a lil slow.
They are fabulous people.
I've been looking for replacement hinges for my kitchen cabinets for two years. I sent Doug 5-6 different pictures of my hinges and he pick out one that worked perfectly in just a few hours. Great service and expertize!!