1. Prompt help in selecting the right product for my need.2. Product was well packed, and arrived in the timeframe promised.3. The quality was outstanding, all parts were in the package, all fit properly, instructions were clear, and it almost took the 15 minutes suggested for installation time (actual time about 30 minutes)Altogether a perfect experience
Now that the lazy susan is installed it is great. But the instructions say it should take about 15 minutes to install. The pattern did not line up with the lower supports, plus the selves kept sliding down.
Installation wasn't bad, The template instructions were lacking a bit with the door description and where to line template up.
This lazy Susan fit the bill, the previous one got lazy and sat down on the job after 25 years. To be sure I was getting a proper replacement, I called and spoke with a very helpful representative. It took about a week to arrive. The price was reasonable, but shipping costs were about $50! Since I wasn't able to buy one locally, I had no choice. These types of projects are a challenge for my husband and me so we hired our carpenter to install it. He had never done a lazy Susan before, but it took him about an hour to remove the old one and install the new. His job was made easier because he did not have to use the template to mark holes for the top and bottom brackets. It was not particularly easy to work in the limited opening, but at least we didn't have to take the whole kitchen apart. The doors went back on almost perfectly. After we got the old one out, we were able to see that it too was a Rev-A-Shelf and the model number was just slightly different. The bracket arms for the base are not quite as long, but the adjustment works nicely especially after adding some weight. Speaking of weight, I have rearranged some of my cabinets to put less weighty items on the lazy Susan. If this shelf lasts as long as the previous one, I'll have no complaints.
The lazy Susan shelves and hardware were exactly the same as the originals. Perfect fit.
The cabinet hinges and mounts that I needed for my application required a phone call. The service rep that I talked with was knowledgeable and helpful. When we got the hinges and mounts and put them together they fit and functioned perfectly. Very happy.
Very helpful and made other recommendations to help solve my problem
Great customer service helping me decide what part to purchase
Everything I have ordered has been great quality and just as advertised. Thank you for great service.
I was well satisfied.