When I first received my order, the hinge that was shipped with the pocket door slide that I ordered was not compatible. Customer service contacted the manufacturer of the pocket door slide and corrected the problem in a timely manner. I am totally satisfied with the follow up from customer service.
Schematics would help. No measurements and/or no production number. And no freaking mounting screws. Salice should be proud of their mediocrity.Same for the bases. Makes it difficult to match an existing installation.
Salice hinges are complex and not for the timid. Being timid and needing to replace some broken salice hinges i asked for help. my chat with Tony G. was what i needed to finish my task.
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hard to put together no instructions replacement for original that was not avail.
The After Hours crew spent over an hour researching the replacement part I was in need of. they were in constance communication by email and found the perfect part. this type of service is outstanding and not found in every company you deal with.
Shipped fast and hinges looked great.
Great parts, great price, and fast shipping
Parts worked well but there were no screws with them
Parts as described arrived in good time.