Ordered and paid for 20 pair and received QTY 2. Eventually rectified, but a lot of back and forth (warehouse not answering customer service etc.) on a time sensitive project.

Was this review helpful? yes no

Easy to order the cabinet parts, however the order was short shipped as there seemed to be some confusion about each and pairs. This matter was promptly dealt with and we had the balance of the order delivered in a timely manner.

Was this review helpful? yes no

(no comment given)

Was this review helpful? yes no

Great Slides - wanted something better than the big boxes. Great quality and price. Fast shipping

This review is about a different size/color of this item. (AC-383216EC)

Was this review helpful? yes no

I can’t answer about the quality of this part. I was being helped to fill my cart and the agent told me to get this slide which is NOT a pair. Instead of getting the same product at different sizes, I was steered towards this product (it was completely different from my 20” slide that he recommended). Who in the world would buy 7 slides. Is there a drawer out there that only has one side with slide? The delivery was also missing multiple items. I filed a claim with their AI over the weekend. The ticket was opened with their customer service at 6 AM my time and was closed out by them for not responding by 7:30AM. I found this out when I called in around 8AM before checking my email. You get 1 1/2 hr to respond then they shut you down. This is the most inappropriate business practice I have ever experienced in 35 yrs of working with businesses. I’ve had to file several claims since then to get any attention towards my problem and so far 7 days later, still no resolution. Their phone staff have to open a ticket to get anyone from the customer service department to answer. Be very careful to triple check everything and videotape all your delivery unboxing with this company to protect yourself.

This review is about a different size/color of this item. (AC-383222EC)

Was this review helpful? yes no