Ordered and paid for 20 pair and received QTY 2. Eventually rectified, but a lot of back and forth (warehouse not answering customer service etc.) on a time sensitive project.

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Easy to order the cabinet parts, however the order was short shipped as there seemed to be some confusion about each and pairs. This matter was promptly dealt with and we had the balance of the order delivered in a timely manner.

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These don’t slide well and make a sound like paper tearing. Is there something wrong with them? Do they need lubrication? These were intended to replace 20 year old ones and they’re not as good. I’ve bought other identical slides online and they were great: popped right it, slid flawlessly. Not these. I suppose there’s a possibility I didn’t align them perfectly but it’s not like I haven’t done this before. I’ve tried lubricating with silicone spray and grease but there was no improvement. The package was a little suspicious. Instead of each pair being individually wrapped (like my others) they were just thrown into a box. I’d guess they’d been removed from a larger pack. They weren’t damaged, just dry and stiff.

This review is about a different size/color of this item. (AC-383220)

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I had these installed by a handyman who generally does good work and it took him several hours to get the draw opening and closing. The initial pull takes quite a bit of force which is not great, then they work well and the soft close mechanism engages at the end if the drawer is closed quickly so it does bit slam. There may be a way to adjust this but with no instructions I would have to experiment & I'm not quite there yet. It does work so much better than the old slides that stuck half way.

This review is about a different size/color of this item. (AC-383222EC)

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